Order & Delivery

No Minimum Purchase! 
If the items you order is out of stock, our customer relation associate will contact you by phone. Submittion of order does not means the acceptance of offer to sell. We will send email to you to comfirm our acceptance of your order and advise you on delivery schedule.


Order Confirmation 
If you've provided a valid email address when you order, you will receive an auto response e-mail from us confirming your order.


Delivery
There is no delivery charge if Customers self-collect orders at the following points:

U-Grade Paper Products Pte Ltd
Blk 2020 #03-246,
Bukit Batok Ind Park A, Street 23,
Singapore 659525

Once we comfirm your order, it will be delivered within the next working day For order place on Saturday and Sunday, it will be delivered within the next 2 working day.

No Minimum Purchase!

Order Value Delivery Charges/Discounts Deliver Time Frame
Above S$100 FREE Once we comfirm your order, it will be
delivered within the next working day.

For order place on Saturday and Sunday,
​it will be delivered within the next 2 working day.
S$50 to S$99.99 S$5
Below S$50 S$10
Above S$200 Less 10%
Above S$500 Less 20%
Above S$1000 Less 30%
Delivery Hours / Services
Deliver hour : 9.00am to 5.00pm Monday to Friday ( Exclude public holiday). 
Delivery Service Covers Singapore main island only. 


Upon accepting the deliver of good, please write your name and sign on the delivery note,and our delivery associate
​will collect cash from receiptant.


​Please let us know ,If you do not want the acceptance of the delivery by any other person in the stated delivery address, but only yourselve.

If you do not receive order on schedule, please contact Customer Relation hotline: 65600900 or email to us. Our customer Relation associate will check on your delivery schedule prompty.

Payment 
We accept payment by cash. For payment by cheque, cheque must be payable to 'U-Grade Paper Products Pte Ltd' and agree by the company.

Bank Transfer Instructions

Please transfer the total amount to the following bank account.

Payment to be made to:

Company Name: U-GRADE PAPER PRODUCTS PTE LTD
Bank Details:
Bank code: 7171(local) DBSSSGSG(oversea)
Branch code: 055
Bank name: DBS
Bank account number: 0550035083

within 24 hours upon invoice receive.Kindly email your ibank details/snapshot of your transaction receipt for payment verification to sales@ugrade.com.sg

Your order will not ship until we receive payment.

Cancellation of Order 

You can cancel your order by calling our customer service associate at (65) 65600900. No administration charge for cancellation of order before delivery. 

Return 
All products sold are not returnable.

Exchange
If you find product that you purchase from us to be faulty or defective, please report within 3 working day from the date of acceptance of delivery. We will arrange for an exchange after verification. All to be exchanged defective product should be in their original packing. 

Registration 
Click on Create New Account Tab and fill in your personal particulars in the registration form. Create your own password once registration complete. If you forget your password, please click on the account button, whick bring you to the account log in page. Key in your Login ID and select the following option; "Please Email Me My Password ". Then click on Login button We will email you your pass word to you shortly.

Privacy & Security 
We place high regard to the confidentiality of your personal information.

Security-your are responsible for the confidentiality of your password.

Privacy - We will not trade or share your information with third party We may only use information (such as name,e-mail address and Telephone number)for order follow-up or promotional purposes.

Copyright 

ugrade is a registered domain name belongs to U-Grade Paper Products Pte Ltd. Brand Name and Trade marks in ugrade website are belong to their respective owner.

Information contains in any site of ugrade.com.sg website is not means for dissemination or duplication.

Disclaimer 
ugrade does not warrant the accuray of all information regarding products featured in its site.

ugrade.com.sg or any of it staff or person managing the company shall be totally not liable to or have responsibility for damages due to access to or usage of or unable to access to ugrade website.

ugrade reserves the right to amend or change any information contains in its website' whether be its product information or terms and conditions without prior notice to the public.

Products' Images and colors featured in the websites are close to the original product.We shall not be held responsible for any inaccuracy.